Established: January 2019
The Information LumenEd Collects
Like most website operators, LumenEd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our Site.
Additionally, certain visitors to LumenEd Site choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. Those who engage in transactions with us online – by purchasing packages of tutoring hours – are asked to provide additional information, such as the personal and financial information required to process those transactions. LumenEd also collects potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below. A User browsing the Site without registering an account or affirmatively providing personally identifiable information to LumenEd does so anonymously.
LumenEd may collect personally identifiable information from customers in a variety of ways. Personally identifiable information may include (i) contact data (such as a customer’s name, mailing and e-mail addresses); (ii) financial data (such as a customer’s credit card number); and (iii) demographic data (such as a customer’s zip code, age and income). A User may also provide personally identifiable information about others, such as emergency contact information for notification in the event a situation requires it. If you communicate with LumenEd by e-mail; post messages to forums; make telephone or cell phone calls, communicate through electronic devices or other interactive devices; complete online forms, surveys or contest entries; or communicate with LumenEd by any means, any information provided in such communication may be collected by LumenEd. LumenEd may also collect information about how customers use our Site, for example, by tracking the number of unique views received by the pages of the Site, or the domains from which customers originate.
If you choose to use our referral service to refer a friend about our Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. LumenEd stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at info [at] LumenEd.io to request that we remove this information from our database.
We may, however, share a student’s information with the tutor(s) who may or will be providing tutoring to the student so that they may evaluate the engagement and personalize and tailor the tutoring to the student. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with LumenEd. We do not disclose personally-identifying information other than as described below in the section “How LumenEd Uses Information”. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Site-related activities.
LumenEd and our analytics and marketing providers use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Site, track users’ movements around the Site, and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, or site functionality.
Third Parties, with whom we may partner to provide certain features on our Site or to display advertising based upon your Web browsing activity, use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
How LumenEd Uses Information
LumenEd may use personally identifiable information collected through the Site for the specific purposes for which the information was collected; to contact Users regarding LumenEd’s online-learning platform; to communicate to Users regarding products and services offered through LumenEd, its parent, subsidiaries, and trusted affiliates; and otherwise to enhance Users’ experience with LumenEd. Out of respect for your privacy, you may choose to stop receiving these marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at info [at] LumenEd.io. LumenEd may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning, marketing, advertising and sales efforts of LumenEd, its parent, subsidiaries, and trusted affiliates.
LumenEd may disclose personally identifiable information collected from Users to its parent, subsidiaries and other related companies, trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by or through LumenEd and to provide the Site itself, and for the specific purposes for which the information was collected. These companies are not permitted to use your personally identifiable information in any other way.
LumenEd may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, LumenEd may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business.
Correcting, Updating, Accessing or Removing Personal Information
To the extent applicable, if a User’s personally identifiable information changes (such as a User’s postal or zip code), or if a User no longer desires to receive non-account specific information from LumenEd, LumenEd will endeavor to provide a way to correct, update, delete, and/or remove that User’s previously-provided personal data. This can be done by emailing a request to LumenEd at info [at] LumenEd.io. Additionally, you may request access to the personally identifiable information as collected by LumenEd by sending a request to LumenEd as set forth above. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
LumenEd may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal process, to establish, protect, or exercise LumenEd’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. LumenEd may disclose personally identifiable information in order to protect the rights, property, or safety of a User or any other person. LumenEd may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with LumenEd or the perpetration of any illegal or harmful activity.
Security of Information
LumenEd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide tutoring services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Information about each User that is maintained on LumenEd systems is protected using industry standard security measures. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at Info [at] LumenEd.io. However, no security measures are perfect or impenetrable, and LumenEd cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. LumenEd is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any User or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers; however, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone.
Links to 3rd Party Sites
Please note that the Site may contain links to other Sites. These linked sites may not be operated or controlled by LumenEd. LumenEd is not responsible for the privacy practices of these or any other Sites, and you access these Sites entirely at your own risk. LumenEd recommends that you review the privacy practices of any other Sites that you choose to visit.
LumenEd is based, and this Site is hosted, in the Canada. If User is from from the European Union or other regions of the world with laws governing data collection and use that may differ from Canadian law and User is visiting, accessing, or otherwise using the Site, please note that any personally identifiable information that User provides to LumenEd will be transferred to Canada. Any such personally identifiable information provided will be processed and stored in Canada by LumenEd or a service provider acting on its behalf. By providing personally identifiable information to LumenEd, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.
Social Media Widgets
Customer Testimonials / Comments / Reviews
We post customer testimonials/comments/reviews on our Site which may contain personally identifiable information. We do obtain the customer’s consent via email or other means prior to posting the testimonial authorizing us to post their name along with their testimonial. To request removal of your personal information from testimonials/comments/reviews please contact us at info [at] LumenEd.io.
Anytime you post on our blog please be aware that you are posting using a third party application, and we have no access or control over this information.
If you apply as a tutor, the profile you create on our Site will be publically accessible unless otherwise indicated. You may change the privacy settings of your profile and edit the content at your own discretion.
You can import contacts from your Outlook or other email account address book to invite them to become members or Users of our Site. We collect the username and password for the email account from which you wish to import your contacts, and will only use your personal information for that purpose.
LumenEd is committed to safeguarding the information each User entrusts to LumenEd and believes that every User should know how it utilizes the information collected from each User. Other than free information and materials that do not require any registrations or identifying information, the Site is not directed at children under 13 years of age, and LumenEd does not knowingly collect personally identifiable information from children under 13 years of age online. For purposes of using the Site as a platform to connect with tutors, Parents may supply information such as name or age of their children in order for LumenEd to assist facilitate the connection between student and tutor. LumenEd may store this information in a secure digital format. Parents or guardians of children under 13 years of age may review or have deleted any personal information previously provided by the child, parent, or guardian that is ultimately collected by LumenEd, if any, to connect the child with a tutor. If you seek to review or delete such information, contact LumenEd at the below email address indicating what you would like to have done and LumenEd will contact you for purposes of taking the requested action, including but not limited to refusing to permit the informations further collection or use.
Changes to this Policy